Zylo im sorry you had this problem. However this can be easily fixed.
The reason this is happening is because you are not using the EnigmaUO client. I sent you a private message on the forums when your signed up with the instructions on how to download and connect with it. Ill resend the private message. Youll need to download our client and be sure to set this as your uo data directory in razor before connecting. Razor and the EnigmaUO client are required to play here.
Here is a small guide setting up razor:
LINK
If you have any more trouble just reply back.
EDIT: I just realized that you must have gotten the private message otherwise you wouldnt have known your account info to login. Perhaps you didnt see the link or you did download and install the client but didnt set the UO data path in razor before launching. That link above explains how to do so.